My parcel has arrived but is missing an item?

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First of all, we hope you will accept our apologies for any shipping error. Unfortunately, from time to time due to human error mistakes can happen, however we pride ourselves on being able to react quickly and efficiently to any problems.

If you discover your parcel appears to be missing an item, please contact our Customer Services team by phone on: 01135 329420, or contact them on As soon as they have concluded their investigations, they will respond to you and strive to ship any missing items on the same day that your query is lodged.

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